Web Content Manager – Gospel for Asia – 2005 – 2008

Responsible for daily content updates and archival for GFA.org, a website consisting of more than 1,000 web pages and an email subscription base of approximately 180,000 for an non-profit organization raising more than $50 million dollars annually for world missions. These responsibilities include:

• Coded pages so they load in appropriate directories
• Daily updates with new content
• Conversion of Word documents to html
• Searching and retrieving relative pictures from image management program Cumulous
• Resize and optimize images for web stories
• Inserting images into web stories
• Adding meta data to pages
• Responsible for updating entire website and keeping past content archived correctly

• Created Flash PhotoShows, with pictures with accompanying captions
• Edit .xml PhotoShow presentations files
• Transferred Flash presentations to media server

• Formatted .html and .txt email containers that are bulk emailed to subscriber list
• Update motivation codes to track email campaigns
• Use ftp protocol to move email containers to email server
• Conduct test mailing to check for errors in programming
• Consult with writers for possible errors in grammar and spelling
• Set email perimeters in mail server to send to appropriate list

Customer Service - SITEL Corporation    2003 - 2005

• Handled incoming calls from potential and current General Motors customers.
• Educated the customer by  providing detailed information concerning; sales offers, features, mileage, weight, colors, engine and towing specifications, interior, exterior and a plethora of other details about General Motors vehicles.
• Negotiated with customer and dealer service manager to resolve customer complaints concerning issues they were experiencing with their vehicle.
• Used Siebel software to notate and record customer questions and confirm account information in real time.
• Responsible for all necessary actions on opening and closing each customer case from beginning to end, beginning with the customer's initial “Inbound Call” to customer service.

Web Designer - Consultant BillyBarton.Biz 1996-2003

• Owned and operated small consulting business that provided individualized web designs and Internet solutions for more than 20 commercial clients.
• Established the first community web presence for the Eastern Shore of Virginia, including its first real estate site, enabling prospective buyers to view available property over the web.
• Developed “The Eastern Shore Bulletin,” the first community online newsletter for that community; subscriber base over 1300.
• Created software application tutorials to assist clients in the use of specific programs.
• Consulted with local Chamber of Commerce and Virginia Cooperative Extension; provided presentations to members.

OTHER EXPERIENCE

OWNER / OPERATOR, East Amusements , Onancock , Virginia 1994-1996

• Installed, maintained, and repaired video games, pinball machines, and pool tables in 8 locations.

ELECTRONICS TECHNICIAN, Wagner Communications , Duluth , Georgia 1993-1994

• Performed calibration, troubleshooting, and repair to component level on various electronic devices.
• Maintained proper calibration on over 100 pieces of equipment.
• Calibrated and repaired satellite receivers, control and video boards, and power supplies within the STAR SYSTEM used by the Weather Channel.

EDUCATION / TRAINING

• Associate's Degree, Electronics – DeVry Institute of Technology, Atlanta , Georgia
• Diploma in Professional Performance – Berklee College of Music, Boston, Massachusetts